I’m so very sure you have heard that saying before that the customer is always right. When I was younger I loved to hear that. To me it meant that I could walk into any store and everything I said had to be heard irrespective of what I said or with what most people do, complain. Come to think of it, do you even commend the people who offer services or you whine and complain about all their faults. 
Seriously between the two of us, you got to stop those things and commend them when they do good, and even if they don’t, after all you had complained if I’m no wrong half of your life if not all. No offense taken right? 
. Now I’m much grown up – you didn’t expect me to say older, did you? nooo! I’m still consider myself young - Well now I’m wondering why all of a sudden one part of the equation becomes perfect, as in like they are never at fault. To me that don’t make perfect sense when I critically think about it – customers being always right.
Allow me to show you an example. This week has been a week whereby I had some experiences with customer services, some good, some not-so-good – I don’t want to say bad, that will be too damaging to some company’s reputation, though the word wouldn’t be too wrong- Take for in stance this old man walks into a bank I was in and starts complaining about some wrong information written into a bank receipt he had after withdrawing money from his account. Of course you’ll say the customer is always right, right? This case was so wrong! Here was the problem, the man in question had sent his son like always to withdraw some money in the bank, and apparently that wasn’t the first time. The son makes a mistake in writing the correct amount the dad asked him to withdraw. Now the old man returns the next day to complain to the bank for taking too much money out of his account. Is this supposed to be the bank’s problem? Tell me is it? Even I would be so annoyed if I was working in the bank. Later on the bank manager himself came to talk to the man, still with no resolve. The way the bank manager himself talked to the guy, I was wondering if they were buddies. No! Actually I was wondering if the bank manager wanted to befriend the old man who at that time was still on top of his voice. Of course there were few occasions where the manager raised his voice but never above that of the old man. I wonder how that clash of right and wrong ended because I was done and I left the bank but assess this situation, “Is the customer (the old man) right? If the money withdrawn was a bit over what you asked your own son to take, just bring it back! I’m sure he had spent the money and after he came to the bank to fight a meaningless fight with the bank’s personnel. Is the customer always right? I leave that to you, because with me…no side is perfect, just that one has a little upper hand and can shout anything he or she wants. These customer services personnel really have a big heart. If I had that old man shouting in my house after explaining once, I will just leave the man standing, it’s meaningless to continue. I’m not selfish but he’s just not going to accept blame because some statement somewhere told him; he’s always right. Yeah indeed!
I had another experience in the same bank where the old man whined; I loved the customer service personnel who talked to me. I know being nice, but she was too kind. Listening to every word I said. Jeeeeees! So much with these positions I reckon. 
I went to the bank two days ago to request for a change of account name. Why?
Well I wanted to open a bank account for myself when I was 17, I went to the bank but denied because it was legal for me to have one because I was a minor (I hate that word ‘minor’ in corporate laws. Did I tell them I want to be considered a public minor, jeeeeees! I want to be a major not the other way around…hahaha!), so I was asked to bring some older. That’s one situation I wanted to avoid, bringing my parents into the picture, I wanted to do this thing without them. I had always asked them to open one for me. You know the usual stories of parents, “Ohh sure Edwin, I will do that next week when I have some money on me.” Well and all those other sayings, I don’t want to refer to them as excuses and one week turns into another and another and it never happened. So I had some money and wanted to do it myself. Short of the story, I had to bring my mother because at that time she was the only one around. Well you know the funny thing when I opened the account; my dad had the most brilliants of ideas ; to use my bank account as a savings for college. I like the idea of saving for college, but why should it be my account. Well now I’m about to start college next week, and turns out the old man has forgotten. Ohhh don’t come at saying I’m being selfish, but hey! I have other plans for opening my account. Well now I’m way past the age of having the account in my own name, and that’s what I went to do.
Back to our story. Then this woman asked me, “Why do you want to change the account name into your own? You want to start spending the money?” I laughed and she smiled. I wasn’t going to say anything but the look she gave me was like, come on tell me. I told her that the money in the account was all as a result of the years I saved my money when I couldn’t touch it. In other words I put it there, and now I needed to acquire some things for college, so I had to come and get some of it.” Well she nodded her head and smile, amazingly I don’t know how, maybe she asked some question, I guess it’s some psychology thingy with these customer services people. I continued to talk about some other monies I had in investment. I can’t actually believe I went into a bank and told a worker there that I had more money in another investment where the interests are higher. Well I was stunned a bit but then the woman became interested in me talking about higher interest rates. I had to explain the way the whole thing worked with the other investment bank. Her looks kind of told me if she has a chance at that moment she was going to take all her money from the bank she worked and send it there. In the long run, we finished I was done there, and now I know that if there’s something I need at the bank she could help me out with it. Then again I don’t even know her name. Ohhhh! Is that all part of customer services? Damn! Those people are so good at it. Yesterday I went to the bank and I saw her, she waved and came over to ask what I wanted. I guess I was right after all, she would help me out!
There are so many other experiences I had with bank corporate bodies in this week. If I should continue you’ll sit here realizing that you haven’t had anything to eat for hours. I’ sure you’ve had you own fair share. Tell me about it, good or bad?
